Ticket Policies

During the season (September 6, 2017-April 30, 2018), our ticket office hours are:

Monday – Friday: 9 am to 5 pm
Saturday: 10 am to 1 pm
Sunday: Closed

Summer Hours (April 30, 2018-Labor Day):

Monday – Friday: 10 am to 5 pm
Saturday & Sunday: Closed

The Ticket Office opens at the performance venue 90 minutes prior to each performance and remains open until 30 minutes after the performance begins. Tickets may be purchased online 24 hours a day until three hours before the published start time of the performance.

UMS also sells tickets for the University of Michigan School of Music, Theatre & Dance productions, and for the Ann Arbor Summer Festival.

The ticket office will be closed for the following holidays in 2018: Memorial Day, Labor Day, Thanksgiving (closed Thursday-Sunday), and December 22, 2018-January 1, 2019 (reopening on January 2).

Policies

All Ticket Sales Are Final

All ticket sales are final. Due to the nature of the performing arts, programs and artists are subject to change. If an artist cancels an appearance, UMS will make every effort to substitute with a comparable artist. Refunds will only be offered if a substitute cannot be found, or in the event of a date change. Handling fees are not refundable. UMS will not cancel performances or refund tickets because of inclement weather.

Service Charges

There is a $10 service charge for all subscription orders.

For single tickets, service charges of $3.00-$6.00 per ticket apply to all internet and phone orders. There are no service charges for tickets purchased at the League Ticket Office or at the venue immediately before the performance. Service charges are never refundable.

Lost or Misplaced Tickets

Call the Ticket Office at 734-764-2538 to have duplicate tickets waiting for you at Will Call. Duplicate tickets cannot be mailed.

Latecomers

Late seating is not guaranteed; please leave ample time for parking and arrival (please note: parking structures are cash-only). UMS staff works with the artists to determine when late seating will be the least disruptive to the artists and other ticket buyers.

Ticket Donations/Unused Tickets

If you are unable to use your tickets, please return them to UMS on or before the performance date (accepted until the published performance time). You will receive a receipt for your tax-deductible contribution. Ticket returns count towards UMS giving levels.

If you’d prefer, you may return your tickets for credit on your UMS account (on-account credit will exclude ticket exchange charges, as determined by our ticket exchange policy). Your credit may be applied toward the purchase of any ticket order through the same UMS season.

Tickets returned for on-account credit must be returned to the ticket office no later than one hour prior to the performance. On-account credit cannot be redeemed online. If you would like to convert an on-account credit to a gift-in-kind before it expires, please call to inform us of your intent.

You may fax a photocopy of your torn tickets to 734-647-1171, or email a photo to umstix@umich.edu.

Single Ticket Exchanges

Non-subscribers may exchange tickets for a $6 per ticket exchange charge until 48 hours prior to the performance. Exchanged tickets must be received by the Ticket Office (by mail or in person) at least 48 hours prior to the performance. You may fax a photocopy of your torn tickets to 734-647-1171, or email a photo to umstix@umich.edu. Lost or misplaced tickets cannot be exchanged.

Within 48 hours and until one hour before a performance, UMS will exchange tickets for a $10 per ticket exchange charge (applies to both subscribers and single ticket buyers). Tickets must be exchanged at least one hour before the published performance time. Tickets received less than one hour before the performance will be returned as a gift-in-kind contribution to UMS.

Children and Families

Children under the age of three will not be admitted to regular, full-length UMS performances.

All children must be able to sit quietly in their own seats throughout the performance. Children unable to do so, along with the adult accompanying them, may be asked by an usher to leave the auditorium.

Please use discretion in choosing to bring a child. Remember, everyone must have a ticket regardless of age. Age recommendations for performances are posted on performance pages on the website.

UMS offers specially priced Kids Tickets for children ages 8+.

Will Call/Ticket Pick-Up

All ticket orders received less than 10 days before the performance will be held at Will Call, which opens in the performance venue 90 minutes prior to curtain.

Access for Persons with Disabilities

UMS is committed to making all facets of our organization accessible to the widest possible audience. This commitment includes making our websites, performance venues, and event spaces accessible. Learn more about accessibility at UMS.

Subscription Information

Subscribers enjoy access to the best seats and the best prices for all performances. Benefits also include free parking and installment billing. Learn more about UMS subscriptions.

Subscription Ticket Exchanges

Subscribers may exchange tickets free-of-charge until 48 hours prior to the performance. Exchanged tickets must be received by the Ticket Office (by mail or in person) at least 48 hours prior to the performance. You may fax a photocopy of your torn tickets to 734-647-1171, or email a photo to umstix@umich.edu. Lost or misplaced tickets cannot be exchanged.

Within 48 hours and until one hour before a performance, UMS will exchange tickets for a $10 per ticket exchange charge (applies to both subscribers and single ticket buyers). Tickets must be exchanged at least one hour before the published performance time. Tickets received less than one hour before the performance will be returned as a tax-deductible contribution.

Ticket Donation Requests

To request a ticket donation from UMS for your community fundraiser, please complete our online request form.