Ticket Policies, Exchanges, and FAQs
Authorized Ticketing Agent
UMS assumes no liability for tickets purchased through unauthorized sales channels, including thehillauditorium.com, Craigslist, eBay, StubHub, and other secondary market or ticket broker services. We strongly advise against purchasing tickets from any source other than the UMS Ticket Office or ums.org.
Tickets purchased from unauthorized sources may be stolen, counterfeit, or otherwise compromised, and if so, are not valid for event admission. If you are unsure whether a ticket seller has been authorized to sell UMS tickets, please contact the Ticket Office at 734.764.2538 prior to purchasing from that source.
Tickets can be purchased online, via phone at 734.764.2538, or in-person at the Michigan League Ticket Office. Visit our Contact Page for more information.
Policies and Fee Information
UMS also sells tickets for University of Michigan School of Music, Theatre & Dance productions and the Ann Arbor Summer Festival.
UMS accepts Visa, MasterCard, American Express, and Discover.
Ticket Exchange Policies
Tickets may be exchanged for another UMS performance within the same season, or the value can be held as a credit on your UMS account for the remainder of the season. There is a $10 exchange fee per ticket.
Tickets must be exchanged for UMS credit at least one hour prior to the performance. All UMS credit balances will expire at the end of the season and may not be applied to future seasons.
Subscribers can return tickets with no fee for UMS Credit up to 48 hours before a performance. Within 48 hours, subscribers are subject to the $10 exchange fee per ticket.
Note: events at the Detroit Opera House are subject to separate ticket exchange policies.
Individual Ticket Fees
For single tickets, fees of $4.00-$8.00 per ticket apply to all internet and phone orders:
- $4 for tickets $29 & less
- $6 for tickets $30-$59
- $7 for tickets $60-$99
- $8 for tickets $100+
There are no fees for single tickets purchased at the League Ticket Office or at the venue immediately before the performance. Fees are not refundable.
Season Ticket Package Fees
There is a $15 fee for all season ticket package orders. Season ticketholders enjoy access to the best seats and the best prices for all performances. Benefits also include free parking and installment billing. Learn more about UMS season ticket packages
Programs and artists are subject to change. If an artist cancels an appearance, UMS makes every effort to substitute that performance with a comparable artist. Refunds will only be offered if a substitute cannot be found. Service charges are not refundable. UMS will not cancel performances because of inclement weather.
Ticket Donations & Unused Tickets
Tickets may be donated to UMS until the published start time of the concert. A receipt will be issued for tax purposes. Unused tickets that are returned after the performance begins are not eligible for UMS Credit or as a donation.
Please use discretion in choosing to bring a child to a UMS performance. Remember, everyone must have a ticket regardless of age. Age recommendations for performances are posted on the artist performance pages.