Ticket Policies, Exchanges, and FAQs

You are our top priority. UMS is fully committed to the health and safety of our audiences, and will provide all flexibility and accommodation possible in the months ahead, including refunds, exchanges for future performances, and ticket donations options if events are canceled or postponed due to coronavirus restrictions.

We promise to keep you updated with UMS’s response to the public health challenges we all face, and we will follow up to ticket buyers via email with any changes.

UMS continues to offer Series:You season ticket packages, with a 10% discount when you order at least three different events. More info.

Policies and Fee Information

Ticket Refund & Exchange Policies

During this pandemic year, UMS will offer completely flexible ticketing policies, including refunds, exchanges for future events (or a gift certificate valid for up to five years), or a donation of the purchase price of the ticket(s) to UMS. Whether a performance is canceled, or you’re simply not feeling well or are uncomfortable with attending, we will be happy to refund or exchange your tickets.

UMS also sells tickets for University of Michigan School of Music, Theatre & Dance productions and the Ann Arbor Summer Festival.

Individual Ticket Fees

For single tickets, fees of $3.00-$6.00 per ticket apply to all internet and phone orders:

• $3 for tickets $29 & less
• $5 for tickets $30-$59
• $6 for tickets $60+

There are no fees for single tickets purchased at the League Ticket Office or at the venue immediately before the performance. Fees are never refundable, and may also be charged for ticket exchanges.

Season Ticket Package Fees

There is a $10 fee for all season ticket package orders. Season ticketholders enjoy access to the best seats and the best prices for all performances. Benefits also include free parking and installment billing. Learn more about UMS season ticket packages

Exchange Fees

Season ticket holders pay no fee when exchanging their tickets. Single Ticket Buyers pay a $6 per ticket exchange fee more than 48 hours before the performance, or $10 per ticket within 48 hours of the performance.

Additional FAQs

I lost my tickets. Can I get new ones?

Please call the Ticket Office at 734-764-2538 to have duplicate tickets sent via email or held at Will Call. Duplicate tickets cannot be mailed.

Do you offer ticket discounts?

Yes! UMS offers several discounted ticket options for students, families, senior citizens, and groups of 10 or more people.

If I arrive late, can I still get in?

Late seating is not guaranteed and varies per performance. Please leave ample time for parking and arrival (please note: Most U-M parking structures are cash-only). UMS works with the artists to determine a late seating policy that will be the least disruptive to the artists and other ticket buyers.

Can I bring my baby?

While UMS offers specially priced Kids Tickets for children in grades 3 – 12, children under the age of 3 will not be admitted to regular, full-length UMS performances. All children, regardless of age, must be able to sit quietly in their own seats throughout the performance. Children unable to do so, along with the adult(s) accompanying them, may be asked by an usher to leave the auditorium.

Please use discretion in choosing to bring a child to a UMS performance. Remember, everyone must have a ticket regardless of age. Age recommendations for performances are posted on the artist performance pages.

Are your venues accessible for persons with disabilities?

UMS is committed to making all facets of our organization accessible to the widest possible audience. This commitment includes making our websites, performance venues, and event spaces accessible. Learn more about accessibility at UMS

What happens if a performance is sold out?

For sold-out performances, a wait list will be started when the box office opens at the venue for that performance date. Wait lists are in-person only and are not a guarantee of entrance.

Is my credit card safe?

UMS works with the University of Michigan Treasurer’s Office to ensure the highest industry standards for credit card security. We use the Tessitura ticketing system, which was developed by the Metropolitan Opera in the late 1990s and is now used by over 600 arts organizations in the US, Canada, the United Kingdom, and Australia. UMS does not store credit card information.