Health & Safety
Our Commitment to You: We will do everything we can to create a comfortable, enjoyable, and safe environment for everyone. We ask all audience members, regardless of vaccination status, to do their part to allow us all to return to live performances.
These policies were updated on September 1, 2021 and will be in place for all in-person indoor events through December 2021. If protocols change and evolve as new information becomes available, we will notify all ticketbuyers to upcoming events and continue to update this page. All protocols have been developed in consultation with public health officials at the University of Michigan, with additional guidance from the State of Michigan and the CDC.
Performance ticketholders who do not comply with these policies will not be admitted or may be asked to leave the performance.
Policies for in-person School Day Performances are being developed in partnership with area school districts and will be announced later in September.
Vaccines & Testing
Proof of Vaccination or Negative PCR Test Required. There are no exceptions to this policy. Anyone who is unable to provide proof of vaccination or a negative PCR test will not be admitted to the performance space and will be refunded the cost of their ticket, minus any handling fees.
All patrons will need to be fully vaccinated with an FDA or WHO authorized vaccine and must show proof of vaccination in person at the time of entry into the performance space. “Fully vaccinated” means the performance date is at least 2 weeks after your final vaccine dose.
For U-M Students, Faculty, and Staff
If you are a University of Michigan faculty member, staff member, or student, your vaccination proof can be presented from the same screen on the ResponsiBLUE app.*
For ALL Other Guests
Guests must present each of the following:
- Proof of vaccination (either a physical vaccination card or photo of it) OR a negative PCR test*
- A photo ID (not required for children under 12, school IDs are accepted). Children under 12 must be accompanied by an adult who meets the same requirements.
* Those who are not able to provide proof of vaccination and those who are under 12 must provide proof of a negative COVID-19 PCR test (saliva or nasal swab) taken within 72 hours of the performance start time.
Face masks that cover the nose and mouth will be required for all indoor performances, regardless of vaccination status.
All masks must meet CDC standards; those arriving without appropriate face coverings will be provided with a disposable face mask. Neck gaiters, bandanas, and masks with exhalation valves or vents are not permitted. Masks must be worn for the duration of the performance. Patrons who refuse to keep their masks on will be asked to leave the venue without a refund.
Air Handling and Filtration
All UMS venues have excellent ventilation and use MERV 13 filters in the air handling systems in all facilities. Venues provide at least four and up to 11 air changes per hour. Ventilation systems are operated for at least two hours before and two hours after occupancy to ensure full purging of air in those spaces. These guidelines meet both the CDC and American Society of Heating, Refrigerating, and Air-Conditioning Engineers recommendations for COVID-19.
All artists and anyone staffing a UMS performance will be required to provide proof of vaccination. Every member of the UMS full-time staff has been vaccinated.
All volunteers, including ushers, will be required to provide proof of vaccination in order to participate at UMS events this year.
Based on the latest CDC guidelines for fully vaccinated individuals, UMS is selling tickets up to our full capacity and will not have physically distanced seating within the venues. Other patrons may be sitting directly next to, in front of, or behind you. If this makes you uncomfortable, you may ask an usher to be moved to another available seat in the venue, if available.
If you ordered tickets for multiple people, we suggest that your entire party enter together. If possible, please give each member of your party their own ticket.
We anticipate that the performance space will open and seating will begin one hour prior to the published start time. Please arrive early for the performance to ensure entry time for screening and entry into the theater. We recommend arriving at least 30 minutes before the start time. Once you have entered, please avoid crowding in the lobby.
Communicate with Your Party
UMS will communicate with the person who purchased the tickets to communicate our policies via email in advance of each performance, but it is the responsibility of the ticket purchaser to share those policies with whoever may be attending with them. Please be sure to share these communications with everyone in your party so that they are aware of what to expect.
If you are ill, please stay home!
We are asking you to stay at home if you are sick or experiencing symptoms of COVID-19, if you have come into close contact with an individual diagnosed with COVID-19, if you are awaiting the results of a COVID-19 test, or if you have been directed to quarantine by a health care provider or public official. UMS will offer flexibility in ticket returns, including credit for future performances, ticket donations, and refunds, up to one hour prior to the performance start time.
We understand that these policies may not be agreeable for everyone, including those who may have already purchased tickets. We greatly appreciate your understanding of our efforts to provide the best possible experience for the widest group of guests.
We are happy to issue immediate refunds or exchanges into future performances upon request if you are uncomfortable with these policies for any reason.
Thank you in advance for your help in partnering with us for a safe return to live performance in our venues.
Update Your Email Address & Make Sure to Open Messages from UMS!
Given the ever-evolving guidance from state public health officials, please make sure that we have a current email address for you in our database so that we can continue to communicate with you. If you prefer only to receive customer service emails and pre-performance emails, just drop us a line at email@example.com, and we’ll make sure that your preferences are recorded. We will send out three pre-performance notices for each event with the latest updates and information, coming approximately 10 days, 4 days, and 1 day before the performance.