Ticket Information and FAQ
Tickets to all 24/25 Season events are on sale now!
UMS.org is the only authorized ticket seller for UMS events.
Our Patron Services team can also assist you by phone at 734-764-2538 or in person at the Michigan League Ticket Office. Visit our Contact Us page for current hours.
Our Patron Services team also sells tickets for University of Michigan School of Music, Theatre & Dance productions and the Ann Arbor Summer Festival.
Discounts
UMS offers a number of popular discounted ticket programs:
Ticket Policies, Exchanges, and Refunds
Your ticket is a revocable license. Tickets may not be purchased for the primary purpose of resale and may be canceled at the complete and sole discretion of UMS.
Unauthorized Ticketing Agents
UMS assumes no liability for tickets purchased through unauthorized sales channels, including thehillauditorium.com, Craigslist, eBay, StubHub, and other secondary market or ticket broker services. We strongly advise against purchasing tickets from any source other than the UMS Ticket Office or ums.org.
Tickets purchased from unauthorized sources may be stolen, counterfeit, or otherwise compromised, and if so, are not valid for event admission. If you are unsure whether a ticket seller has been authorized to sell UMS tickets, please contact the Ticket Office at 734.764.2538 prior to purchasing from that source.
Learn why you should avoid ticket resellers in the unauthorized secondary market
Tickets may not be purchased for the primary purpose of resale and may be canceled at the complete and sole discretion of UMS. UMS reserves the right to monitor sales and withhold season ticket renewal opportunities or cancel ticket orders from accounts that exhibit activity consistent with that of a ticket broker.
Ticket brokers are defined as ticket holders who purchase tickets with the primary intent of reselling their tickets for profit or whose accounts indicate high levels of secondary market activity. Furthermore, ticket holders attempting to circumvent established ticket limits by creating numerous accounts or any other method may have their tickets canceled at the complete and sole discretion of UMS. UMS also reserves the right to change the ticket delivery method to will-call and to require presentation of both photo ID and the credit card used to purchase the ticket(s).
Ticket Exchange Policies
Tickets may be exchanged for another UMS performance within the same season, or the value can be held as a credit on your UMS account for the remainder of the season. There is a $10 exchange fee per ticket.
Tickets must be exchanged for UMS Credit at least one hour prior to the performance. All UMS Credit balances will expire at the end of the UMS season and may not be applied to future seasons.
Subscribers can return tickets with no fee for UMS Credit up to 48 hours before a performance. Within 48 hours, subscribers are subject to the $10 exchange fee per ticket.
Ticket Fees
Season Ticket packages are subject to a $15 fee per order (not per ticket). Season ticketholders enjoy access to the best seats and the best prices for all performances, as well as installment billing and additional benefits. Learn more about UMS season ticket packages.
For individual event tickets, fees of $4.00-$8.00 per ticket apply to all internet and phone orders:
- $4 for tickets $29 & less
- $6 for tickets $30-$59
- $7 for tickets $60-$99
- $8 for tickets $100+
There are no fees for single tickets purchased at the League Ticket Office or at the venue immediately before the performance. Venue ticket offices open 60-90 minutes before each performance. Fees are not refundable.
Refund Policy
There are no refunds. Programs and artists are subject to change; if an artist cancels an appearance, UMS makes every effort to substitute that performance with a comparable artist. Refunds will only be offered if a substitute cannot be found. Fees are not refundable. UMS will not cancel performances because of inclement weather.
Ypsilanti Freighthouse Capacity Policy
Capacity at the Ypsilanti Freighthouse is limited, and we want to ensure that as many people as possible are able to enjoy these events. Accordingly, if you have not arrived by 10 minutes past the published start time of the performance, your seat may be released to someone on the waitlist.
Please let us know if you are unable to use your ticket for any event at the Freighthouse.
Ticket Donations and Unused Tickets
Tickets may be donated to UMS until the published start time of the concert, with a receipt issued for tax purposes.
Unused tickets that are returned after the performance begins are not eligible for either UMS Credit or a donation.
UMS is happy to support other nonprofits and arts leaders in our community. If your organization could benefit from a UMS ticket donation to support a gala or auction, fill out our online request form: https://ums.approveforgood.com
Frequently Asked Questions
Please leave ample time for parking and arrival. Traffic calming and congestion near our performance venues are unpredictable yet unavoidable, and it’s best to expect delays and allow more time than you think you’ll need.
Please use discretion when choosing to bring a child to a UMS performance. While we want to encourage an appreciation for the live performance experience among young people, not every performance is suitable for children, and we encourage you to consider the impact that bringing a child may have on those sitting nearby.
Remember, everyone must have a ticket regardless of age. Age recommendations for performances are posted on event detail pages.
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