COVID-19 Updates and Impacted Events
Governor Whitmer has issued a Stay Home, Stay Safe executive order that Michigan residents must “shelter in place,” and only essential businesses may continue to remain open to the public.
Last week UMS moved to a fully remote work environment for all our staff, thus already eliminating any face-to-face contact with the public. Our patron services team is answering phones and processing ticket donations and refunds from the safety of their own homes.
Our entire staff is carrying on virtually, resolving near-term issues, making sure we are attentive to all of our ticket buyers, patrons, and donors, and utilizing this time to dream up new possibilities for you when we return to doing what we do best: bringing our community together for incredible arts experiences that remind us of our humanity and inspire us to greater things.
Latest UMS Updates
Last updated April 2, 2020 at 11 am
Our phone lines and voice mail are very busy. Please know that our Patron Services team is working diligently to respond to voice messages, but it may take a few days. Our team is working remotely as hard and as fast as they can to process ticket donation and refund requests. For easiest processing, please complete the online ticket donation and refund form.
The walk-up ticket office at the Michigan League is currently closed. Patrons may still reach the UMS Ticket Office at 734-764-2538, Mon-Fri 1 pm to 5 pm.
Confirmed Canceled Events
Tarek Yamani Trio // Fri Mar 13 at Mendelssohn Theatre
Hélène Grimaud // Sat Mar 14 at Hill Auditorium
ANTHEM // Wed-Sat Mar 18-21 at the Jam Handy in Detroit
New York Philharmonic String Quartet // Sun Mar 22 at Rackham Auditorium
NT Live: Present Laughter // Sun Mar 22 at the Michigan Theater
James Galway // Fri Mar 27 at Hill Auditorium
Benjamin Grosvenor // Thu Apr 2 at Hill Auditorium
HOME // Fri-Sat Apr 3-4 at the Power Center
Apollo’s Fire // Sun Apr 5 at Hill Auditorium
Zakir Hussain // Thu Apr 9 at Rackham Auditorium
NT Live: One Man, Two Guvnors // Wed Apr 15 at the Michigan Theater
American Ballet Theatre’s Swan Lake // Apr 16-19 at the Detroit Opera House
Emerson String Quartet // Fri Apr 17 at Rackham Auditorium
School Day Performance: Chineke! Orchestra // Thu Apr 23 in Hill Auditorium
Chineke! Orchestra with Sheku Kanneh-Mason // Thu Apr 23 in Hill Auditorium
In addition to canceling mainstage performances, out of an abundance of caution we plan to also cancel all related public and private events — including educational and community engagement activities, dinners, and receptions. We will be sending separate communications to attendees of each planned event, and are happy for you to reach out with any questions or concerns.
Ticket Refund and Donation Options
As a valued patron and ticket buyer to one or more of the canceled events, we are happy to accommodate you with refund flexibility, with no questions asked. The two options available to our patrons are:
- Donate the full or partial value of your tickets back to UMS (this would be tax-deductible as an in-kind gift); or
- Request a refund for the value of your tickets via credit card or check. (Please note that we do not keep credit card information on file, so we will need you to call our Ticket Office and speak to one of our associates in person.)
We ask that you contact us before April 30 with your preferred option. If we do not hear from you by April 30 your ticket will be processed as a donation.
Contact UMS by Phone
You can reach the UMS Ticket Office at 734-764-2538, Mon-Fri 1 pm to 5 pm.
Please note, in order to reduce face-to-face contact, the walk-up ticket office at the Michigan League is currently closed. Please check back for updates and see our phone hours above to speak to a representative.
The cost of each UMS ticket covers less than half of the actual expense of presenting each UMS performance. In light of our ongoing costs to sustain our non-profit organization during this challenging time, and the benefits that UMS offers our community through artistic, educational, and community engagement experiences, we would ask that you kindly consider supporting our mission by donating at least half of the cost of your ticket(s) as a tax-deductible in-kind gift to UMS.
We take great pride in our ability to deliver exceptional customer service. In light of this unprecedented disruption to our season, we expect our phone lines to be busy and ask for your patience if it takes longer than usual to speak to someone. (Please do not send credit card information through email or leave it on voice mail messages.)
Thank you for your understanding, and please, stay healthy.