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Safety Protocols for Live Events and FAQ

Last updated July 1, 2020

We are in the process of working with the University’s venue managers and U-M public health professionals on a plan to return to in-person performances that is informed by the health guidelines in place at the time of each concert. The current CDC guidelines on physical distancing mean that the performance experience is going to be different than what we have been used to. While these plans are still under discussion, new safety protocols for live performance attendance may include, but are not limited to:

Physical Distancing

  • Shorter performances without intermissions
  • Significant capacity reductions to ensure social distancing
  • Timed entry and exit to facilitate social distancing

Protection

  • Face masks will be required for all audiences, staff, and volunteers at any live event
  • Hand sanitizer will be available throughout the venue
  • Frequent cleaning and disinfecting of any high-touch areas such as door handles, elevator buttons, restrooms, etc.
  • All seating areas will be cleaned and disinfected with anti-bacterial/anti-viral compounds before each performance
  • Artist merchandise and food/beverages will not be offered for sale.

Health Screening & Contact Tracing

  • Health questionnaires and contactless temperature checks (completed by both artists and audiences)
  • In order to facilitate contact tracing, we will require name and contact information for each individual attending a UMS event.

Additional details will be sent out in advance of each live performance with the safety protocols that will be employed.

Frequently Asked Questions

Will I be able to keep my Choral Union/Chamber Arts series seats if capacities are reduced?
We are exploring presenting multiple performances where capacities are reduced. While we can’t guarantee that you will have your exact same seats given necessary social distancing measures, our ticket office staff is handling each order individually to ensure that you’re as close to your regular seats as possible And when things do return to normal, we will make sure that you get your regular seats as well.

When will I get my tickets?
We will be mailing tickets on a rolling basis this year as the public health protocols and parameters become more clearly defined. Tickets for the Takács Quartet will be mailed in late August.

How can I access the latest information on the UMS season?
Our website will always have the most up-to-date information — or you can call our Patron Services team Mon-Fri from 1-5 pm at 734-764-2538, and they will help find the answer to any questions you may have about upcoming events.

Please make sure we have a good email address and cell phone number on file for you so that we can keep you informed.


Will events be live-streamed this year, or available online?
We are working on a free digital alternative to most performances to accommodate those who are uncomfortable attending in person.

Will I be able to get a refund if performances are canceled?
For any event that is canceled, we will offer refunds or credits for future performances.

We’ve made it easy for you to request ticket changes online. Just visit https://tickets.ums.org/account/upcomingevents and log in to your account for details.

Will I be able to get a refund if I'm not feeling well or if I'm uncomfortable attending a live performance?
During the pandemic, if you have tickets for an event and aren’t feeling well or aren’t comfortable attending in person, just let us know before the performance begins, and we’ll be happy to provide a refund or credit for the future.

We’ve made it easy for you to request ticket changes online. Just visit https://tickets.ums.org/account/upcomingevents and log in to your account for details.


Will there be student tickets this season?
We will continue to offer student tickets for all live performance experiences, though capacities may be limited.

When is Single Ticket Day?
Monday, August 3 is the public single ticket day. Subscribers do not need to wait until then and can add tickets to their orders at any time.

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