Safety Protocols for Live Events and FAQ
Your Health and Safety Comes First
Last updated May 11, 2021
We will always put the health and safety of our audiences first and foremost as we look forward to returning to live performances.
All protocols will be developed in consultation with public health officials at the University of Michigan, with additional guidance from the State of Michigan.
While protocols may change as we get closer to live events, we ask all audience members to do their part to create a safe environment for everyone. We’ll continue to monitor and update our policies to match public health guidelines at the time of each event.
As of late April 2021, audiences should expect to:
- Wear a face mask at all times in all venues, including during performances
- Respect social distancing and limit physical contact
- Follow all health and safety protocols of the venues, regardless of vaccination status
UMS and University of Michigan venues may put additional public health and safety measures in place according to the guidelines in place at the time of each event. These include:
- Enforcement of current health and safety protocols
- Flexible exchange and refund policies (to encourage those who are not feeling well to stay home)
- Enhanced air filtration systems in all venues (more information below), as well as cleaning and disinfecting frequently touched surfaces
- Reduced seating capacities (as determined by current State of Michigan guidelines), with seating offered in household groups
If you’re not feeling well, please stay home! In an effort to encourage audience members who are ill to stay home, UMS will offer flexibility in ticket returns, including credit for future performances, ticket donations, and refunds.
Because of the potential for seating capacity restrictions to change, we will assign subscription seats for individual performances no later than one month before each performance based on the seating section and original order date.
Given the ever-evolving guidance from state public health officials, please make sure that we have a current email address for you in our database so that we can continue to communicate with you about seating.
Health and Safety FAQ
Audiences will be expected to follow all health and safety protocols regardless of vaccination status or proof of a negative COVID test. Check back here for the most up-to-date information as we get closer to live events.
If you are not wearing a mask upon arrival, one will be provided for you.
Hill Auditorium, the Power Center, Lydia Mendelssohn Theatre, Rackham Auditorium, and Arthur Miller Theatre all have excellent ventilation.
U-M's standard of filtration in these performance halls meets the CDC and ASHRAE (the American Society of Heating, Refrigerating, and Air-Conditioning Engineers) guidance for COVID-19.
U-M uses a MERV 13 filter in our facilities' air-handling systems. Our venues provide at least four air changes per hour (ACH) and can range up to eleven ACH. Our sophisticated Building Automation Systems have the capability, when audiences are present, to increase outside air intake when outside temperatures do not require excessive heating or cooling. We also operate our ventilation systems for a minimum of two hours before occupancy, and two hours after occupancy, to ensure full purging of air in those spaces.
Our surveys of our audience members, both specifically at UMS and arts attendees broadly within the Southeast Michigan community, indicate an extraordinarily high level of people either already vaccinated or intending to get the vaccine as soon as they are able. Fewer than 1% respond that they ‘definitely’ won’t get the vaccine.
We will continue to offer risk-fee ticket exchanges and refunds to encourage anyone who is not feeling well not to attend a live performance.
Read more at https://ums.org/2021/05/01/planning-for-a-safe-return-may-update/
For the 2021/22 season, we will do our best to seat you as close as we can to your regular seats, while maintaining any necessary distancing requirements between households.
Seating will happen with the same priority order as we always do, with subscribers and donors seated first, followed by single ticket buyers. We’ll send a notification to you when tickets are sent out (via mail or email).
Please make sure that we have an email address on file for you, and that you are able to receive UMS emails (if you haven’t received one recently, call our Ticket Office or email us at email@example.com to verify).
If you don’t have an email account, please call our Ticket Office at 734-764-2538 to be added to a list of people we call with updates.
To be added to a group sales interest list, email firstname.lastname@example.org or call 734-763-3100.