Guide to Digital Tickets
UMS is excited to introduce an improved digital ticket experience. If you opted to receive digital tickets for your upcoming concert(s), please see the instructions below on how to access and share them.
Step-By-Step Instructions
Tap the button above or visit wallet.ums.org on your smartphone or tablet. We recommend starting in a new browser window in Safari or Chrome.
Log in with the email address and password you use to purchase UMS tickets.
If you forgot your password or previously used Guest Checkout and don’t have a password, choose the “Log in Without a Password” option. You will receive an email with a 6-digit code you can copy and paste to access your account.
Or, you can Reset Your UMS Password.
Once logged in, select your event. The QR code(s) for your ticket(s) will appear a few hours before the performance.
Need Additional Help?
Contact the Patron Services Office at 734-764-2538.
See current hours
For iPhone
After following the instructions above to access your digital tickets, iPhone users can add their tickets to their Apple Wallet. This enables tickets to be saved in advance without logging in again on the day of the performance.
For Android
Please follow the instructions above to access your digital tickets on your web browser. Support for Google Wallet is coming soon.
How to Share My Digital Tickets
We recommend that you share your digital tickets in advance if you won’t be arriving at the venue at the same time as others in your party. The recipient(s) will need to log in to access their ticket(s) and may need extra time.
Log in to wallet.ums.org using the steps above and select your event.
Tap the “Share” button, enter the recipient’s name, and select the tickets you want to share.
Read and agree to the Terms of Use, and tap “Next.”
Review and confirm the name and selected tickets, and tap “Confirm.”
Tap the “Share with your guest” icon and send the link to the recipient via text, email, or another app of your choice. Please note that certain pop-up blockers may interfere with this functionality. Alternatively, you can copy and paste the ticket link (by tapping the link icon) and send it manually to your guests.
Need to send the link again? Select “Share this invite again.”
Troubleshooting
Recommendation: To get your tickets, open a new window in your smartphone’s web browser (Safari, Chrome, etc.) and go to wallet.ums.org. If you forgot your password, you can then request an access code to be sent to your email.
Could your account be associated with a different email address? For example, a patron in our system might have both umich.edu and gmail.com email addresses.
In rare instances, tickets may be affiliated with the email address of another member of your household.
Digital tickets will also not appear if you selected a different ticket delivery method at the time of purchase (mail, hold at will call, etc.).
Recommendation: If the above conditions do not apply, please contact our Patron Services Team for assistance at 734-764-2538. You can also go directly to the UMS box office upon arrival at your event.
Your order confirmation email is not a ticket. You will need to log in to wallet.ums.org to access and retrieve your ticket(s).
FAQ
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