FAQ

I bought tickets and am unable to attend the event. Can I exchange my tickets for another performance?

Subscribers may exchange tickets free of charge up until 48 hours prior to the performance. Exchanged tickets must be received by the Ticket Office (by mail or in person) at least 48 hours prior to the performance. You may fax a photocopy of your torn tickets to 734-647-1171. Lost or misplaced tickets cannot be exchanged.

Non-subscribers may exchange tickets for a $6 per ticket exchange fee up until 48 hours prior to the performance. Exchanged tickets must be received by the Ticket Office (by mail or in person) at least 48 hours prior to the performance. You may fax a photocopy of your torn tickets to 734-647-1171. Lost or misplaced tickets cannot be exchanged.

Within 48 hours and until one hour before a performance, UMS will exchange tickets for a $10 per ticket exchange fee (applies to both subscribers and single ticket buyers). Tickets must be exchanged at least one hour before the published performance time. Tickets received less than one hour before the performance will be returned as a tax-deductible contribution.

I lost my tickets. Can you help?
Call the Ticket Office at 734-764-2538 to have duplicate tickets waiting for you at the will-call/ticket pick-up window at the venue beginning 90 minutes before the performance. Duplicate tickets cannot be mailed.

I can’t use my tickets. Can I get a refund?
Due to the nature of the performing arts, programs are subject to change. Refunds are only offered in the case of an event cancellation or date change. Handling fees are not refundable.

Can I donate my tickets for a tax-deductible contribution?
If you are unable to use your tickets, please return them to UMS on or before the performance date (accepted until the published starting time). You will receive a receipt for your tax-deductible contribution. Ticket returns do not count towards UMS giving levels.

Are your venues accessible for people with disabilities?
All of our venues are accessible. For details, call the ticket office, or visit the Venues section of the website.

Accessible parking is provided in University of Michigan parking structures for those with a state-issued disability permit or a U-M handicap verification permit. There is a drop-off area near Hill
Auditorium and Rackham Auditorium, and inside the Power Center structure. For more information, please contact the UMS Ticket Office at 734.764.2538.

All UMS venues have barrier-free entrances for persons with disabilities. Patrons with disabilities or special seating needs should notify the UMS Ticket Office of those needs at the time of ticket purchase.

UMS will make every effort to accommodate special needs brought to our attention at the performance but requests that these arrangements be made in advance, if at all possible. Seating spaces for wheelchair users and their companions are located throughout each venue, and ushers are available to assist patrons, if needed. Please explain to the usher how best to assist you.

Assistive listening devices are available in Hill Auditorium, Rackham Auditorium, Lydia Mendelssohn Theatre, and the Power Center. Earphones may be obtained upon arrival. Please ask an usher for assistance.

What are your hours?

July 8 – September 3, 2012
Monday – Friday: 10 am to 5 pm
Saturday: Closed
Sundays: Closed

September 4, 2012 – May 2013
Monday – Friday: 9 am to 5 pm
Saturday: Saturday: 10 am to 1 pm
Sundays: Closed

The Ticket Office opens at the performance venue 90 minutes prior to the performance and remains open until 30 minutes after the performance begins. Tickets may be purchased online 24 hours a day anytime prior to noon the day of the performance.

Are there handling fees for ordering tickets?
For all subscription orders, regardless of how you order, you pay a $8 per total order handling fee (note: per order not per ticket.) For all individual ticket events orders placed online, by phone, mail or fax, you pay per-ticket fee of $2.50 to $6.00, depending on the event.

There are no fees when you purchase individual event tickets in person at the League Ticket Office.

What is Will Call?
Will Call is the place in each venue where you pick up tickets that you have ordered and paid for in advance. The name comes from the old name for the layaway department at large stores, where people could make a deposit on a large purchase and “call” for it when it was paid in full. The Will Call window is located at each venue’s ticket office.

Parking is such a hassle in Ann Arbor! Do you have any tips on making it easier?
There are several lots a couple of blocks away from the venues in downtown Ann Arbor that provide easier access and less time waiting in line - but you will have to walk an extra couple of blocks.

These locations include:

Liberty Square Parking Structure (entrance off of East Washington, between State and Division)

Maynard/Thompson Structure (entrance off of Maynard or Thompson Streets, between Liberty and East William)

Palmer Drive Structure (located immediately behind the Power Center/Fletcher Street lot, but with an entrance off of Palmer Drive, near the Life Sciences building on Washtenaw Avenue). Please Note: this structure is only accessible to U-M faculty and staff with a blue or gold AVI permit. Visitor parking is not always available for concerts.

Please allow plenty of time to park. There are several theaters within a few blocks in Ann Arbor, and on many nights (especially weekends), there are performances occurring in all of them. We will try to keep this portion of the site updated to alert you to dates when we anticipate challenging parking problems or construction around the theaters.

For more information on parking, please visit the Directions& Parking sections of our website.