Ticket Policies & FAQs

Subscription Information

Subscription requests are filled in the order in which they are received. Order early to guarantee the best seats before tickets go on sale to the general public. UMS Donors are given seating priority for upgrades and new series when orders are received by June 8.

Tickets will be mailed in mid to late July. Please be sure that you have noted above if you would like tickets to be sent to a different address or held at the Ticket Office for pick-up.

Subscription Ticket Exchanges

Subscribers may exchange tickets free of charge up until 48 hours prior to the performance. Exchanged tickets must be received by the Ticket Office (by mail or in person) at least 48 hours prior to the performance. You may fax a photocopy of your torn tickets to 734-647-1171. Lost or misplaced tickets cannot be exchanged.

Single Ticket Exchanges

Non-subscribers may exchange tickets for a $6 per ticket exchange fee up until 48 hours prior to the performance. Exchanged tickets must be received by the Ticket Office (by mail or in person) at least 48 hours prior to the performance. You may fax a photocopy of your torn tickets to 734-647-1171. Lost or misplaced tickets cannot be exchanged.

Within 48 hours and until one hour before a performance, UMS will exchange tickets for a $10 per ticket exchange fee (applies to both subscribers and single ticket buyers). Tickets must be exchanged at least one hour before the published performance time. Tickets received less than one hour before the performance will be returned as a tax-deductible contribution.

Will Call / Ticket Pick-Up

All ticket orders received less than 10 days before the performance will be held at Will Call, which opens 90 minutes prior to curtain in the performance venue.

Lost or Misplaced Tickets

Call the Ticket Office at 734-764-2538 to have duplicate tickets waiting for you at Will Call. Duplicate tickets cannot be mailed.

Refunds

Due to the nature of the performing arts, programs and artists are subject to change. Refunds are given only in the case of event cancellation or date change. Handling fees are not refundable.

Ticket Donations / Unused Tickets

If you are unable to use your tickets, please return them to UMS on or before the performance date (accepted until the published performance time). You will receive a receipt for your tax-deductible contribution. Ticket returns count towards UMS giving levels.

Access for Persons with Disabilities

All UMS venues are accessible for persons with disabilities. For information on access at specific UMS venues, click here or call 734-764-2538.

Latecomers

Latecomers will be asked to wait in the lobby until a predetermined time in the program, when they will be seated by ushers. UMS staff works with the artists to determine when late seating will be the least disruptive to the artists and other ticket buyers.

Tickets Requests for Your Community Fundraiser

To request a ticket donation from UMS for your community fundraiser, please complete our online request form.

Children and Families

Children under the age of three will not be admitted to regular, full-length UMS performances. Children of all ages are welcome to attend UMS Family Performances. Please call the Ticket Office at 734-764-2538 if you are bringing a child under the age of two to a UMS Family Performance. All children must be able to sit quietly in their own seats throughout the performance. Children unable to do so, along with the adult accompanying them, may be asked by an usher to leave the auditorium. Please use discretion in choosing to bring a child. Remember, everyone must have a ticket regardless of age.

Check back soon for a listing of family-friendly performances in our 2013-2014 season.